Gorgias is the customer support platform built exclusively for e-commerce. Unlike general helpdesk tools, Gorgias connects directly to Shopify, BigCommerce, and WooCommerce to pull order data, shipping status, and customer history right into the support ticket. When a customer asks "where is my order?", the AI can look up tracking information and respond automatically without any human involvement.
The AI automation handles the repetitive tickets that eat up your time. Shipping inquiries, return requests, order modifications, sizing questions — Gorgias recognizes these patterns and either resolves them automatically or drafts a response for your approval. The AI uses sentiment analysis to prioritize angry customers and route complex issues to human agents. Most stores automate 40-60% of their support volume within the first month.
The unified inbox brings together every customer touchpoint — email, live chat, social media DMs, phone, and SMS — into a single view. Each conversation shows the customer's complete order history, lifetime value, and previous interactions. This context means your support team (or just you, if you are a solo seller) never has to ask customers to repeat themselves or look up information in a separate system.
Gorgias starts at $10/month for up to 50 tickets. The Basic plan at $60/month handles 300 tickets with AI automation features. For growing stores where customer service quality directly impacts reviews and repeat purchases, Gorgias is the infrastructure that lets you scale support without scaling headcount.
