Tidio is the customer service AI that e-commerce sellers actually need — not a general-purpose chatbot, but a purpose-built platform designed for online stores. With over 300,000 merchants using it and official integrations with Shopify, WooCommerce, and BigCommerce, Tidio is the most popular AI customer service tool in the e-commerce space.
The star feature is Lyro AI, Tidio's smart chatbot that learns from your FAQ pages, product descriptions, and past conversations. It can automatically handle up to 70% of common customer questions — shipping status, return policies, product sizing, order tracking — without any human intervention. When it encounters something it cannot answer, it smoothly hands off to a human agent with full conversation context.
For sellers managing multiple channels, Tidio unifies everything into one inbox. Customer messages from your website live chat, WhatsApp, Instagram DMs, Facebook Messenger, and email all appear in a single dashboard. No more switching between apps or missing messages. The AI even suggests responses based on the conversation context, so when you do need to reply manually, it takes seconds instead of minutes.
Tidio's free plan includes 50 AI conversations per month and unlimited live chat — enough for small stores just getting started. The Starter plan at $29/month adds up to 100 AI conversations and removes Tidio branding. For growing stores, the AI-powered product recommendation feature can increase average order value by suggesting relevant items during chat conversations.
